Product Manager’s Playbook: Expert Insights from Satinder Singh

The realm of product management is ever-evolving, standing at the intersection of art and science. It demands not only technical know-how and process adherence but also a deep understanding of creating value out of chaos. A recent discussion with Satinder Singh, a former product leader at Rakuten and a core member of Jio’s launch team, sheds light on the nuanced world of product management and provides insights for those looking to thrive in this field.

Introduction to Product Management

Product management is a discipline that blends creativity with structured processes. It’s an art because it requires imaginative problem-solving and understanding customer needs intimately. On the flip side, it’s equally a science, rooted in a structured, evolving methodology, flanked by tools designed to increase efficiency and output. Product managers are creators and strategists, responsible for guiding products from conception to launch and beyond.

Leveraging Industry Experiences

Having been a pivotal figure in Jio’s monumental rise in the Indian telecom industry, Singh uniquely melds his vast experience with product management’s dynamic nature. His journey is a testament to the impact product managers can have—not just in building products but in creating technological revolutions.

Challenges in Product Management

Product management is often seen as a thankless job due to the behind-the-scenes nature of the work involved. However, Singh underscores its noble aspects, highlighting the satisfaction derived from witnessing the product’s impact on users. The field brings its own set of challenges, notably the push for relentless innovation and maintaining cross-functional relationships.

The Infinite Game of Product Management

Echoing the sentiments of thought leaders like Simon Sinek, Singh describes product management as an infinite game that requires continuous improvement and adaptation. It demands boldness and the courage to face the myriad problems that surface once a product hits the market.

Skills and Behaviors of Successful Product Managers

The landscape of product management requires a combination of the right skills and behaviors. Critical and creative thinking, trend-watching, stakeholder management, and ownership mindset stand paramount in defining a successful product manager. Moreover, Singh emphasizes that feedback is the food for product managers, ensuring they build products that stay relevant and valuable over time.

Adapting to an Evolving Discipline

One compelling insight Singh offers is the evolving nature of product management as a field. Over time, it has borrowed practices from various disciplines, including subliminal marketing and ethnographic studies. This point highlights the importance of being open to diverse knowledge sources and the power of collaborative learning.

Transitioning to Different Industries in Product Management

For those looking to transition across different domains within product management, Singh encourages a focus on the core skills that make a great product manager. Drawing upon his own experience from the telecom space to digital services like Jio and Rakuten, often referred to as the ‘Amazon of the East’, he delineates the adaptability necessary for product managers to succeed in various sectors.


In the world where technological advancements such as AI and 5G are reshaping industries, product managers must stay abreast by continually updating their skills and embracing new learning methodologies. Approach product management with passion, adaptability, and a learner’s mindset for lasting success.

For individuals and organizations aiming to scale heights in product management, understanding and integrating the essence of art and science as positioned by industry leaders like Singh is not just beneficial—it’s essential for enduring success in the fast-paced world of product innovation.

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