Design for Responsive Artificial Intelligence with Ujjaini Lahiry, EY | Product Talks

Ujjaini spent a good part of her career advertising for big brands and managing clients like Unilever. The second half is when it actually gets exciting and she makes an unexpected transition to designing some very exciting UX designs for startups as well as large firms. She took a deep dive into her passion and after a few good, sometimes even bad years, currently works as a senior UX designer with Ernst and Young.

She is a keen observer of technology and is currently working on designing AI products for large corporations, deep into the fields of AR and VR.

We invited Ujjaini Lahiry for a Product Talk on “Design for Responsive Artificial Intelligence”.

We started our session by asking Ujjaini to demystify what is AI for our audience.

Ujjaini explains, “in simplest of terms AI is nothing but training a machine to act like a human”. She adds, “but it’s also very important for the machine to have some voice and personality of its own so that just like we humans, they can interact with other machines in an easy, efficient & comfortable manner”.

She then delved into the 10 milestones in the history of AI.

The journey of AI started in 1950 when the first advancement in AI was made by Alan Turing, also known as the father of AI. In 1956 AI emerged as an important element in the arena of computer sciences and helped its advancement at exponential rates. However, during 1974-80 AI went through a downward spiral with several reports being published which criticized and undermined AI. There was soon a revival during 1980-87 when the British government again started funding AI. The evolution continues to date and penetrates almost every aspect of our lives, from lights and fans to television, games, press and even governments.

We further probed, “How do UX and AI get together?

Ujjaini says, “when a user uses an AI product, it needs to be seamless, it needs to be communicable and easily adjustable for the users.” This concept has been named “anticipatory design”. She further explains that the whole process of anticipatory design can be divided into 4 parts, starting with user research, analyzing data, designing the product and finally testing it. Nest Home, Tesla, Netflix, Google, and Amazon are few of the larger corporations that were able to accurately define these principles for themselves and use it to build great products.

Check out this exclusive product talk with Ujjaini to know more about how user experience makes AI?  Why should we use UX-AI? and lots more.

Here are some links & resources shared by Ujjaini:

  • About Face: The Essentials of Interaction Design
  • The User Experience Team of One: A Research and Design Survival Guide
  • Designing Together: The collaboration and conflict management handbook for creative professionals
  • Practical Empathy: For Collaboration and Creativity in Your Work
  • An excellent book for product managers – Cracking the PM Interview: How to Land a Product Manager Job in Technology
  • Anticipatory Design
  • A good resource for Data Analytics and UX


October 9, 2018
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