Product Manager – Payment – eCommerce (3-7 yrs)

Website Silver People

KEY OBJECTIVE OF THE JOB :

– To oversee and manage their product on daily basis through data insights, customer studies, competitive comparisons & benchmarking, stakeholder interviews and closely work with tech team to build product strategy and release features.

MAJOR DELIVERABLES :

– Continuously tracking and monitoring consumers, customers and competition and preparing insights & benchmark reports on the same.

– Collaborate with usability, analytics, and engineering team to develop a deep understanding of customers, identify gaps in core product functionality and help build right set of features and track adoption for same.

– Rigorously monitor key performance metrics and coordinate with various teams to take corrective actions if needed.

– Gather detailed functional requirements and create product requirement (PRDs) and other documents to support rapid development and effectively manage trade-offs between costs / schedules versus customer benefits.

– Ensure PRDs, flow diagrams and wireframes are properly translated to live site and drive problem resolution once new features have gone live.

– Engage in defining a strategic creative direction for product and marketing communication.

– Champion customer satisfaction by working with customer support team, oversee customer grievance resolution and trouble shoot in case of escalations.

– Work with various support teams (engineering, design, marketing, contracting) to manage operational issues such as fulfillment, external partner relationships, legal and other compliances and customer conversions.

– Work with finance and accounting team to identify key cost and revenue drivers for product areas, obtain financial evaluations from finance team for new business options.

– Drive customer conversions and increase customer delight via system interventions as well as impactful contacts/leads management.

RIGHT PERSON :

Essential Attributes :

– Product Design & Development skills

Technological knowledge :

– Product testing skills

– Strong process orientation

– Mobile first thinking

– Analytical skills

– Strong Communication

– Using Data to take decisions

Desirable Attributes :

– Strategic capability

– Dealing with ambiguity

Desirable Knowledge Areas :

– Has managed and improved conversion by improving offers and payments experience for the customer

– Has led the end-to-end integration of at least one payment method or payment processor

July 13, 2020

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