Terms & Conditions

Introduction

Pragmatic Leaders is an ecosystem built on 3 pillars of Educate, Engage and Employ to create Product Leaders, not just product managers. It is your ultimate career destination for exciting career-boosting courses, job opportunities, Expert advice, and access to Industry Experts.

Key Definitions

Terms of Use: This document and the other documents that we reference below make up our Terms of Use. The Terms of Use (“Terms”) are a legally binding contract between the “User” (henceforth referred as “You”) and Pragmatic Leaders, Inc. If “User” lives in U.S.A, the contract is between “User” and Pragmatic Leaders, Inc.; if the “User” lives elsewhere, the contract is between “User” and Pragmatic Leaders, authorised representative of Pragmatic Leaders, Inc. We’ll just refer to Pragmatic Leaders, Inc. and all of its subsidiaries and authorised representatives collectively as “PL”.

Services: The “Services” collectively include the PL website, mobile applications, our APIs, emails, and other communications, user accounts, job application services, Mentor Connect Services, Voc Discussions, Content, any other products or services offered on the Website.

User: The term “User” includes a Learner, Candidate, Member, Instructor, Expert, Employer or any other person that participates, interacts with, or otherwise uses any of the Services and/or any PL community.

Applicabilty of Terms:   There are different ways in which you may access or use the Services. In each and every instance, you need to refer to the specific policies for that Service which that are relevant for you.

If any part of these Terms of Use is found to be conflicting with a Service specific policy, The Terms of that Service will rule.

For any other scenario, these Terms will remain in effect.

You are only authorized to use the Services if you agree to abide by all applicable laws, Privacy policy, and these “Terms”.

1.Your Account with PL

Eligibility: To be eligible to use the “Services” or accept these “Terms”, you must be at least 18 years of age, or the age of majority in your jurisdiction. If you do not agree with the “Terms”, do not access and/or use the Services

Account Creation: In order to use certain features of the Services, you must register for an account with us and provide certain information about yourself as prompted by the registration form. You represent and warrant that: (a) all required registration information you submit is truthful and accurate; (b) you will maintain the accuracy of such information. You may delete your Account at any time, for any reason, by following the instructions in the Services. We may suspend or terminate your Account in accordance with the Terms and Termination.

Account Responsibilities: You are responsible for (a) providing true, accurate, current and complete information about yourself as prompted by the Service’s registration form; and (b) maintaining and promptly updating any and all such information so it remains true, accurate, and complete at all times. You are responsible for maintaining the confidentiality of your Account login information and are fully responsible for all activities that occur under your Account. You agree to immediately notify us of any unauthorized use, or suspected unauthorized use, of your Account or any other breach of security. We cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements.

2.Your Use of Our Services  

License to Use Our Services. Subject to your compliance with these Terms and following restrictions, we grant you a revocable, limited, non-exclusive, non-transferable license, to access and view any PL Content solely for your personal and non-commercial purposes.

A. Your use of the Services and behavior on our platform must comply with applicable local or national laws or regulations of your country. You are solely responsible for the knowledge of and compliance with such laws and regulations that are applicable to you. You may not access our Services if you are from a territory where U.S. businesses are prohibited from engaging in business (such as Cuba, Iran, North Korea, Sudan, or Syria) or if you have been designated a Specially Designated National, Denied Person, or Denied Entity by the U.S. government.

B. You agree not to crawl, scrape, or spider any page of the Services or to reverse engineer or attempt to obtain the source code of the Services.

C. You agree not to interfere with or try to disrupt our Services, for example by distributing a virus or other harmful computer code.

3.Content & Ownership

“Content” means any and all text, articles, images, videos, graphics, software, music, audio, information, or other materials appearing on the Website, including, without limitation, information about employers, career resources, advice, and questions, answers, or other content located on Voc Discussions, whether created or posted by you, PL, or any other user.

  1. Your Content:

Responsibility for your content: You will be responsible for all of your submitted Content. You further agree that You own or have the necessary licenses, rights, consents, and permissions, and the authority to authorize PL, to reproduce, distribute, publicly perform (including by means of a digital audio transmission), publicly display, communicate to the public, promote, market and otherwise use and exploit any of Your Content on and through the Services in the manner contemplated by these Terms.

Permission to use your content: We love your suggestions and ideas! They can help us improve your experience and our Services. Any unsolicited ideas or other materials you submit to PL are considered non-confidential and non-proprietary to you. You grant us a non-exclusive, worldwide, royalty-free, irrevocable, sub-licensable, perpetual license to use and publish those ideas and materials for any purpose, without compensation to you.

  1. PL Content:

The Website and Services also contain Content posted by us (“PL Content”). We retain all right, title and interest in and to such PL Content, including all associated intellectual property rights, including, without limitation, copyrights, trademarks, trade names, trade dress, logos, patents, know-how, trade secrets, instructions, and all other proprietary information. You agree not to sublicense, copy, distribute, display, disseminate, reproduce, or otherwise exploit any PL Content or Services without our prior written permission.

4.Trademarks:

The trademarks, logos, trade names, and service marks, whether registered or unregistered (“Trademarks”) displayed on the Website are Trademarks of PL and its third-party licensors. Display or use of any Trademarks on the Website or in the Services shall not be construed as granting, by implication or otherwise, any license or right to use any Trademark without the prior written permission of PL or such third-party. You also agree not to use our trade dress, or copy the look and feel of the Website or its design, without our prior written consent.

5.Links to Third-Party Sites and/or materials

The Website may direct you via hyperlinks or otherwise to third-party websites that are not owned or maintained by PL. We are not responsible for your use of such third-party websites and we make no representations whatsoever concerning the content or accuracy of, opinions expressed in, or other links provided by such websites. The inclusion of any such link to a third-party website does not imply any association between us and their operators. Your use of any third-party websites is governed by the terms of such third-party websites and not by these Terms.

We have no control over Third Party Sites and Third Party Applications, Software or Content or the promotions, materials, information, goods or services available on these Third Party Sites or Third Party Applications, Software or Content. If you decide to leave the Site and access the Third Party Sites or to use or install any Third Party Applications, Software or Content, you do so at your own risk and you should be aware that our terms and policies no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any site to which you navigate from the Site or relating to any applications you use or install from the site.

6. Code of Conduct

We allow you to use the Services and post Content for a variety of purposes subject to the Terms and a Code of conduct that we expect from you. You agree that you will not under any circumstances:

  • post any information that is abusive, threatening, obscene, defamatory, libelous, or racially, sexually, religiously, or otherwise objectionable and offensive;

  • use the service for any unlawful purpose or for the promotion of illegal activities;

  • attempt to, or harass, abuse or harm another person or group;

  • use another user’s account without permission;

  • provide false or inaccurate information when registering an account;

  • interfere or attempt to interfere with the proper functioning of the Service;

  • make any automated use of the system, or take any action that we deem to impose or to potentially impose an unreasonable or disproportionately large load on our servers or network infrastructure;

  • bypass any robot exclusion headers or other measures we take to restrict access to the Service or use any software, technology, or device to scrape, spider, or crawl the Service or harvest or manipulate data; or

  • publish or link to malicious content intended to damage or disrupt another user’s ser or computer.

  • Infringe, violate, or otherwise interfere with any copyright, trademark, or other intellectual property rights of another party.

  • Act in any manner which, in our sole discretion, is objectionable, interferes with the proper working of the Services, or which may affect our reputation in any way.

 

7. Anti-Discrimination Policy

We want everyone on PL to feel safe, and our priority is fostering an inclusive environment. This policy explains the kind of behavior we prohibit on PL to make sure we all have a positive experience.

At PL, you can’t discriminate based upon:

Race

Colour

Ethnicity

National origin

Religion

Gender

Gender identity

Sexual orientation

Disability

Any other characteristic protected under applicable law

It is your responsibility to know your local laws and any other legal regulations on discrimination that might apply to you.

 Whether you’re listing courses, using community spaces, or sending Conversations on PL, discrimination is not allowed. Examples of prohibited behaviour include, but are not limited to:

  • Refusal of service based on membership in one or more protected group

  • Derogatory or demeaning remarks

  • Racial slurs

  • Posts that support or glorify hate groups and their members

If you think discrimination has occurred on PL, please report it by emailing [email protected], and we will investigate.

8. Indemnification

You agree to indemnify and hold harmless PL, its affiliates and each of their respective principals, shareholders, agents, officers, directors, consultants, and employees from or against third-party claims, damages, payments, deficiencies, fines, judgments, settlements, liabilities, losses, costs, and expenses arising from or relating to any third-party claim, suit, action or proceeding arising out of or related to, (a) your use of the Services, (b) your User Content, (c) your breach of these Terms; or (d) your violation of the rights of any third-party or person or applicable laws or regulations. We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of these claims. You agree not to settle any matter without our prior written consent. We will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it.

9. Disclaimers

The disclaimers in this section apply to the maximum extent allowable under applicable law.

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT, TO THE EXTENT PERMITTED BY LAW, YOUR USE OF “SERVICES” IS AT YOUR OWN RISK AND THAT THE ENTIRE RISK AS TO SATISFACTION, QUALITY, PERFORMANCE, ACCURACY, AND EFFORT IS WITH YOU.

You are solely responsible for your use of the Services and we are not responsible for the activities, omissions, or other conduct, whether online or offline, of any other user or any Expert. You are solely responsible for ensuring that your use of the Services is in compliance with all laws, rules, and regulations applicable to you. We make no representations concerning any Content contained in or accessed through the Services.

The Services are provided “as is” and without warranty of any kind, whether express or implied, including the warranties or conditions of merchantability, fitness for a particular purpose, accuracy, or non-infringement, all of which are expressly disclaimed. The Muse does not warrant that: (a) the Services will be secure or available at any particular time or location; (b) the Services will function without errors; (c) any defects or errors will be corrected; (d) any Content or software available at or through the Services is free of viruses or other harmful components; or (e) the results of using or relying on any Content or Services or advice contained therein will meet your requirements or produce desired results. Your use of, or reliance on, the Services or any Content is solely at your own risk.

10. Limitation on Liability

IN NO EVENT WILL WE BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOST PROFIT OR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES ARISING FROM OR RELATING TO THIS AGREEMENT OR YOUR USE OF, OR INABILITY TO USE, THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ACCESS TO, AND USE OF, THE SERVICES ARE AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA RESULTING THEREFROM.

IN NO EVENT WILL PL’S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE), OR OTHERWISE EXCEED THE AMOUNTS YOU’VE PAID PL IN THE PRIOR 12 MONTHS (IF ANY). THE EXISTENCE OF MORE THAN ONE CLAIM WILL NOT ENLARGE THIS LIMIT.

11. Copyright Policy

We respect the intellectual property of others and ask that users of our Site and Services do the same. In connection with our Site and Services, we have adopted and implemented a policy respecting copyright laws that provide for the removal of any infringing materials and for the termination, in appropriate circumstances, of users of our online Services who are repeat infringers of intellectual property rights, including copyrights. If you believe that your copyright has been infringed on the Website or otherwise in our Services, please notify us via email at [email protected]

12. Community Policy

PL members use community spaces to inspire each other, share knowledge, discuss ideas, and build relationships.

The PL Community is a public feature where members can interact with one another. Members who use any of the community spaces must be over 18 years old. To make sure that PL continues to be a place that’s safe and respectful, you agree to comply with the following policies in all community spaces:

  1. Respect other members’ privacy. Don’t share private or personally identifying information in public areas of the site.

  2. Be honest and transparent about who you are. Don’t use a fake identity.

  3. Be respectful towards other members. Don’t use community spaces to publicly disparage with a specific User

  4. Don’t use community tools or spaces to interfere with another member’s business.

  5. Don’t spam.

  6. Don’t use community spaces to discuss coordinating pricing with other Experts.

  7. Don’t use community spaces to harass other Users. Similarly, don’t post content in community spaces that may promote, support, or glorify hatred.

  8. Don’t publish or post threats of violence against others or promote or encourage others to engage in violence or illegal activity.

  9. Don’t engage in illegal activity or activity that infringes someone’s intellectual property, or encourage others to engage in that type of activity.

  10. Don’t use community spaces to encourage others to violate PL’s policies.

PL reserves the right to take action against any account or content that violates this policy. For example, we may remove your content, temporarily or permanently suspend your community posting privileges, or close your PL account.

13. Refund Policy

Refund Policy will be applicable only on services specified or agreed upon.

Our refund policies would follow one of the below conditions depending on the product and service chosen

a. Light – refund to be requested within 1 week

b. Strict – refund to be requested within 48 hours

c. Custom – some services may have custom refund terms. Please refer to the service refund policy to learn more.


Points to be noted –

  • Learner must check the refund policy before enrolling for any course/ service

  • For workshops or day events – No refund is applicable

  • Enrollment fee of 10% of the total fee is non-refundable under all scenarios except ExpertHub Services, where there is no Enrollment fee.

  • We do not guarantee refunds on any fees or charges related to our products/services, including, without limitation, for lack of usage or dissatisfaction.

 

Process for claiming a Refund –

a. In cases where applicable, refund has to be requested within the stipulated time mentioned in the Refund policy

b. The request must be raised to the Success Team at PL by sending an email to [email protected] with cc to [email protected]

c. Once approved, the refund process will be initiated by PL within 5 working days. The international refunds typically take 15-25 working days from refund initiation date to get processed, as per the international banking policies.

 

14. Term and Termination

Subject to this Section, these Terms will remain in full force and effect while you use the Services.

We would hate to see you go! but if that situation arises We may (a) suspend your rights to use the Site and/or Services (including your Account) or (b) terminate these Terms, at any time for any reason at our sole discretion, including for any use of the Services in violation of these Terms. Upon termination of these Terms, your Account and right to access and use the Services will terminate immediately. You understand that any termination of your Account involves deletion of your User Content from our live databases. We will not have any liability whatsoever to you for any termination of these Terms, including for termination of your Account or deletion of your User Content. Upon termination of these Terms, all of the provisions will terminate except those that by their nature should survive.

If you choose to withdraw your consent to our processing of your information and your use of the Services you may do so at any time by permanently closing and deleting your account. If your account does not have any open issues such as unpaid bills, in-complete services, unresolved cases, or policy violations, you will receive an email with instructions to confirm your deletion request. This process may take up to approximately two weeks after which your account will be deleted to the extent permitted. Depending on which of our Services you’ve used, we may be required to retain certain information for legal, regulatory, tax, security, or compliance reasons for a limited period of time, after which it will be deleted.

  

15. Support Process

We are dedicated to providing the best of Services the best they can be, but we’re not perfect and sometimes things can go wrong.

Our world-class Support team is standing by, and is committed to resolving any issues that come our way. Our support procedures are primarily to help facilitate the transaction between Users and to protect the integrity of our platform so that our Users have a pleasant experience. In no way is the provision of these procedures or payments issued by PL, under these procedures an admission of any liability of PL.

a. For payment related issues:

Send an email to [email protected]

 

b. For refund related issues:

Send an email to [email protected]

 

c. For any other questions or concerns:

Send an email to [email protected]

16. Legal Disputes

Most disputes can be easily resolved by communication, so before bringing a formal legal case, please first follow the Support matrix mentioned in the above section. If that doesn’t work and you live in the United States or Canada, your options are to go to small claims court or bring a claim in binding arbitration; you may not bring that claim in another court or participate in a non-individual class action claim against us.

This Dispute Resolution section applies only if you live in the United States or Canada.

a. Small Claims  

Either of us can bring a claim in small claims court in (a) San Francisco, California, (b) the county where you live, or (c) another place we both agree on, as long as it qualifies to be brought in that court.

b. Going to Arbitration  

If we can’t resolve our dispute amicably, you and PL agree to resolve any claims related to these Terms through final and binding arbitration, regardless of the type of claim or legal theory. If one of us brings a claim in court that should be arbitrated and the other party refuses to arbitrate it, the other party can ask a court to force us both to go to arbitration (compel arbitration). Either of us can also ask a court to halt a court proceeding while an arbitration proceeding is ongoing.

c. The Arbitration Process  

Any disputes that involve a claim of less than $10,000 USD must be resolved exclusively through binding non-appearance-based arbitration. A party electing arbitration must initiate proceedings by filing an arbitration demand with the American Arbitration Association (AAA). The arbitration proceedings shall be governed by the AAA Commercial Arbitration Rules, Consumer Due Process Protocol, and Supplementary Procedures for Resolution of Consumer-Related Disputes. You and we agree that the following rules will apply to the proceedings: (a) the arbitration will be conducted by telephone, online, or based solely on written submissions (at the choice of the party seeking relief); (b) the arbitration must not involve any personal appearance by the parties or witnesses (unless we and you agree otherwise); and (c) any judgment on the arbitrator’s rendered award may be entered in any court with competent jurisdiction. Disputes that involve a claim of more than $10,000 USD must be resolved per the AAA’s rules about whether the arbitration hearing has to be in-person.

d. No Class Actions  

We both agree that we can each only bring claims against the other on an individual basis. This means: (a) neither of us can bring a claim as a plaintiff or class member in a class action, consolidated action, or representative action; (b) an arbitrator can’t combine multiple people’s claims into a single case (or preside over any consolidated, class, or representative action); and (c) an arbitrator’s decision or award in one person’s case can only impact that user, not other users, and can’t be used to decide other users’ disputes. If a court decides that this “No class actions” clause isn’t enforceable or valid, then this “Dispute Resolution” section will be null and void, but the rest of the Terms will still apply.

17. Electronic Communication Policy

PL is required to provide you with certain information in writing. This Electronic Communications Policy describes how we’ll provide that information to you.

  1. Information PL Will Send You  

PL will sometimes need to send you important messages about your use of PL’s website, mobile apps, or other services (collectively, our “Services”). This policy covers all of those messages, including the terms, policies and user agreements applicable to your use of the Services, billing statements, transaction information, privacy disclosures, tax statements, and other legal documents that will be provided to you electronically (collectively, the “Electronic Communications”).

  1. Communications Will Be Sent Electronically  

Under this policy, you give your consent for PL to provide you with the Electronic Communications (including all legal terms and legally-required disclosures) electronically. You also agree that your agreement with electronic terms and disclosures has the same legal effect as if you had signed an agreement on paper. For example, if language appearing next to a button on PL’s website informs you that you will agree to certain terms by clicking the button, then your click of the button will have the same legal effect as signing an agreement on paper.

  1. Delivery of Information  

PL may provide you with Electronic Communications by (a) emailing them to you at the email address listed in your PL account, (b) posting them on the PL website or mobile applications, or (c) making them available via a website designated in an email notice to you.

  1. Withdrawing Consent for Electronic Communications  

You may withdraw your consent to receive Electronic Communications at any time by submitting a request to us at [email protected]

Note that if you withdraw your consent to receive Electronic Communications, such withdrawal will only be effective after PL has had a reasonable period of time to process your withdrawal (usually 3 months). Additionally, if you withdraw your consent to receive Electronic Communications, and PL is required to send you paper copies of communications, PL may cancel your access to the Services.

In order for PL to send you paper copies, you must have a current mailing address on file in your PL account. PL reserves the right to charge you reasonable fees to cover the costs of sending you paper copies of Electronic Communications.

Updating Your Contact Information: To ensure that you receive Electronic Communications, you should make sure that the contact information in your PL account is accurate. PL is not responsible for your failure to receive Electronic Communications if you failed to update your contact information.

 

18. Changes to the Terms

We may amend or update these Terms from time to time. If we believe that the changes are material, we’ll let you know by doing one (or more) of the following: (i) posting the changes on or through the Services, (ii) sending you an email or message about the changes, or (iii) posting an update in the version notes on the Apps’ platform. We encourage you to check back regularly and review any updates. Changes will be effective upon the posting of the changes unless otherwise specified. You are responsible for reviewing and becoming familiar with any changes. Your use of the Services following the changes constitutes your acceptance of the updated Terms.  

 

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